We offer a 7-day return policy, meaning you can request a return within 7 days of receiving your item.
To be eligible, items must be in the same condition as received—unworn or unused, with tags, in the original packaging—and accompanied by a receipt or proof of purchase.
If your return is approved, we will provide a return shipping label and instructions for sending back your package. Unapproved returns will not be accepted.
For any return-related queries, contact us at luminabreeze@gmail.com.
Damages and Issues
Inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.
Non-Returnable Items
Some items are not eligible for return, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care items (beauty products)
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Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-returnable.
Exchanges
To exchange an item, return the original item first. Once your return is accepted, you can place a new order for the desired product.
Refunds
After we receive and inspect your return, we will notify you of the approval status.
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Approved refunds will be processed to your original payment method within 10 business days.
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Please note that banks and credit card companies may take additional time to process the refund.
If 15 business days pass after your refund approval without receiving it, please contact us at support@luminabreeze.com.
If you want, I can also format it for a Shopify-friendly Return Policy page with headings and bullet points. Do you want that?
